Support

This is almost always one of three things:

• Cookies blocked in your browser. Pinterest's OAuth flow requires cookies during the round-trip. Disable strict tracking blockers temporarily and retry.
• Your WordPress site URL changed (e.g., you migrated from HTTP to HTTPS, or moved domains) after the previous OAuth attempt. Disconnect from inside the Plugin's settings, then reconnect.
• You denied permissions on Pinterest's screen. Pin Magic needs read+write to pins and boards. Retry and click "Allow" on all permission requests.

If none of those fixes it, email us with the exact error message and we'll dig in.

Pin Magic uses WordPress's built-in scheduler (Action Scheduler). On many shared hosts, the scheduler only runs when someone visits your site — so a pin scheduled for 3am on a low-traffic blog might not fire until the next morning's visitor.

Two fixes:

• Install a real cron trigger. Most managed WordPress hosts (WP Engine, Kinsta, Flywheel, SiteGround) have a server-level cron option in their dashboard. Enable it.
• Use a free uptime monitor (UptimeRobot, Better Uptime) to ping your site every 5 minutes. That keeps the scheduler running like clockwork.

If the pin tried to publish but failed, the error message will be visible in Pin Magic → Dashboard → Recent Activity and in the plugin's debug log.

Generated pin copy is suggested, not final — that's why every pin has editable Title, Description, and Subtitle fields in the Review step. If a suggestion is wrong, edit it directly.

If you're consistently getting bad output across many posts, it usually means the post's content is sparse (very short post, no recipe metadata, no structured headings). Pin Magic does best with posts that have:

• A clear, descriptive headline
• A 2–4 paragraph intro before the recipe / how-to / list
• Structured fields where applicable (recipe times, ingredients, serving size)

Free tier includes 5 pin generations per month. When you hit the cap, the "create pin" button shows an upgrade prompt. Existing scheduled pins continue to publish — the cap only blocks new generations.

Your cap resets on the 1st of each calendar month. To raise it permanently, upgrade to Pro from Pin Magic → Settings → Plan or directly at pinmagic.tech.

Yes — that's the "Custom Pin (upload your own)" option in the template picker. It's a Pro feature. The Plugin will use your uploaded image as the pin background and skip Pin Magic's template overlay system, so you have full creative control (works great with pre-made Canva designs).

If you're on Free, the upload option is hidden but otherwise the experience is identical.

Billing is handled by Freemius. Log into your Freemius user dashboard with the email you used at checkout, find your Pin Magic license, and click Cancel. You'll keep Pro features until the end of the current billing period.

If you want a refund within 14 days of purchase, email us and we'll process it — no questions asked. After 14 days, refunds are at our discretion (we're reasonable about it).

No tool can promise that. Pinterest rewards consistency, original imagery, and topical depth. Pin Magic removes the "I have to manually write 30 pins this week" friction so consistency becomes realistic — but the content still has to be good, and Pinterest's algorithm still gets the final vote.

Pin Magic users typically report meaningful traffic growth at the 60–90 day mark of consistent posting, similar to what bloggers see with Tailwind. Your mileage will vary.

Email support@pinmagic.tech with as much detail as possible: what you were doing, what you expected, what happened instead, and (for bugs) the diagnostic info from Pin Magic → Get help → Copy diagnostic info which includes plugin version, WordPress version, and PHP version.

Feature requests are read and prioritized — we can't build everything but we do publish what's coming next on this page when the roadmap firms up.

Pin Magic stores all user data on your own WordPress site, so most requests are self-serve: deleting the Plugin removes the data immediately. For anything else, see the Privacy Policy or email support@pinmagic.tech.